Shipping policy
Shipping Policy
At Jewelry Palace, we are committed to processing and delivering your order as quickly and securely as possible. Please review our shipping policy below before placing your order.
Shipping Locations
We currently ship within the United States only.
Order Processing
Ready-to-Ship Items
- Orders are processed within 1 business day.
- Orders placed before 5:00 PM EST begin processing the same business day. Orders placed after 5:00 PM EST will begin processing on the next business day.
- Orders are processed Monday through Friday, excluding holidays.
Custom Jewelry
- Custom-made jewelry is handcrafted specifically for your order.
- Production typically takes 3–4 weeks before shipment.
- Processing times may vary slightly during holidays or periods of high order volume.
Shipping Methods
We ship using trusted carriers including UPS and FedEx.
Standard Shipping
- Free on all eligible orders.
- Estimated delivery: 2–4 business days after your order has been shipped.
2nd Day Air
- Shipping cost is calculated at checkout.
- Estimated delivery: 2 business days after shipment.
Overnight Shipping
- Shipping cost is calculated at checkout.
- Estimated delivery: 1 business day after shipment.
Delivery estimates begin after your order has been processed and shipped.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Signature Confirmation
For security purposes, signature confirmation may be required on high-value orders. This helps ensure your package is delivered safely to the intended recipient.
Shipping Insurance
All shipments include shipping insurance at no additional cost.
Custom Orders
All custom jewelry is made specifically for you and is non-refundable. Once production has begun, custom orders cannot be canceled, modified, returned, or exchanged.
Lost or Damaged Packages
If your package is lost or arrives damaged, you must notify us within 7 days of the delivery date or expected delivery date.
Please contact our customer support team so we can work with the shipping carrier to investigate the issue. Claims reported after this period may not be eligible for replacement or reimbursement.
Delivery Delays
While we strive to meet all estimated delivery times, delays caused by weather, carrier operations, holidays, or other circumstances beyond our control may occur. Delivery estimates are not guaranteed.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Jewelry Palace
2929 Turner Hill Rd
Lithonia, GA 30058
Email: sales@shopjewelrypalace.com
Phone: (470) 908-6314